Refund policy

Gluta White® Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

For hygiene and safety reasons, skincare and cosmetic products can only be returned if they are unopened, unused, sealed in their original packaging, and accompanied by the receipt or proof of purchase. Opened or used products cannot be returned unless the product is defective or damaged on arrival.

Damaged, Defective or Wrong Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at sales@glutawhiteofficial.com or 0324-1450559 (WhatsApp) with your order number and clear photos or video of the product and packaging. We will make it right with a free replacement or a full refund.

How to Start a Return

Contact us at sales@glutawhiteofficial.com or 0324-1450559. Once your return is approved, please send the item to:

Gluta White Shop, Azeem Plaza, Garden West, Karachi, Pakistan

Items sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued within 10 business days. For prepaid orders, the refund goes to your original payment method; for Cash on Delivery orders, refunds are sent via bank transfer or mobile wallet (JazzCash / Easypaisa).

Exchanges

The fastest way to get the product you want is to return the eligible item, and once the return is accepted, place a new order.

For any return questions, contact us anytime at sales@glutawhiteofficial.com.